Refund Policy

Last updated: October 2026

30-day returns

We offer a 30-day no-reason return policy. If you change your mind, you can return your item within 30 days of receiving it. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.

How to start a return

Email us at support@puppod.store with your order number. We'll reply with return instructions and the address to send your item to. Items sent back without first requesting a return will not be accepted.

Damaged or wrong items

Please inspect your order when it arrives. If the item is defective, damaged or you received the wrong item, contact us within 7 days of delivery with your order number and a photo, and we'll make it right with a replacement or full refund.

Non-returnable items

For hygiene reasons, carriers and mats that have been used by a pet, show signs of wear, or are returned without original packaging cannot be accepted. Sale gift cards are also non-returnable.

Refunds

Once your return is received and inspected, we'll notify you whether it's approved. Approved refunds are processed fast—taking an average of just 12 hours—to your original payment method. Depending on your bank or card issuer, it may take up to 10 business days for the refund to appear on your statement.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.

Contact

Any questions about returns? Email support@puppod.store.